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Office Manager
2 months ago
The Office Manager coordinates, implements, and administers patient care services within the Radiology Department on a daily basis. This role requires a broad knowledge of regulations governing reimbursement, hospital information systems, and organizational functions, as well as principles of management and supervision.
Key Responsibilities- Supervises scheduling and registration services of the Imaging Department in accordance with the hospital's philosophy and objectives.
- Analyzes and evaluates the delivery, quality, and effectiveness of services in all Imaging areas.
- Collaborates with the Chief Technologist and Imaging Supervisor to plan and implement new methods of delivering patient services.
- Works with the Director to analyze and evaluate the delivery, quality, and effectiveness of services in all areas.
- Acts as a mediator to resolve conflicts and provides solutions, maintaining confidentiality.
- Works closely with all staff members to provide services that enhance patient satisfaction.
- Responsible for proper scheduling of clerical staff to maximize coverage.
- Coordinates workflow within all sub-sections of the department.
- Assists the Chief Technologist of Radiology with interviews, evaluates hires, counsels, and provides corrective action plans, including terminations of staff members in accordance with hospital policy.
- Responsible for reviewing and approving monthly time sheets.
- Completes and submits payroll.
- Conducts annual performance reviews of employees.
- Develops and maintains relationships with referring physicians to ensure growth of practice.
- Develops and obtains marketing materials to distribute to referring physicians within the community.
- Responsible for maximum utilization of available staff.
- Responsible for ICD10 coding for all referred ambulatory accounts.
- Responsible for ICD10 coding for all Breast & Bone Density accounts.
- Monitors and controls all financial resources of the Radiology Department within a budget plan.
- Assists in developing, implementing, and enforcing all safety policies.
- Assists in maintaining compliance with New York State Department of Health, OSHA, JCAHO, and all applicable County, State, and Federal Regulatory Agencies.
- Responsible for patient records and filing areas to be maintained in a safe and efficient manner.
- Education: High School diploma or GED equivalency. Associates Degree in Business Administration or Business Management preferred.
- Skills, Knowledge or Abilities:
- Independent individual with excellent written and verbal communication skills required to communicate clearly and effectively with patients, families, physicians, outside agencies, and other hospital staff.
- Medical terminology preferred.
- Strong computer skills a must.
- Knowledge of EPIC Electronic Medical Record, radiology scheduling, and insurance authorization.
- Experience:
- Minimum 2 years previous experience in Admitting or Physician's Office required. Radiology experience preferred.
