Customer Experience Manager

4 weeks ago


Cary, North Carolina, United States Crescent Electric Supply Company Full time
Customer Experience Supervisor

As a key member of our team, you will play a critical role in driving the Customer Experience strategy and optimizing processes to deliver exceptional results. You will lead the Inside Sales team across multiple locations, ensuring seamless execution of our service framework and adherence to customer expectations.

Key Responsibilities:
  • Develop and implement strategies to optimize the Customer Experience and Service framework.
  • Lead and manage the Inside Sales team, providing guidance and support to ensure success.
  • Collect and analyze data to inform service optimization and drive business growth.
  • Collaborate with cross-functional teams to drive transformational change and influence employees to embrace new ideas.
Qualifications:
  • Strong leadership and team management skills, with a focus on integrity, trust, and respect.
  • In-depth knowledge of distributorship operations and electrical distribution.
  • Experience in training and developing employees, with a focus on employee growth and development.
  • Strong analytical and problem-solving skills, with the ability to drive business results.
Supervisory Responsibilities:
  • Carry out supervisory responsibilities in accordance with company policies and procedures.
  • Set clear expectations and goals, and help employees achieve them.
  • Demonstrate the ability to drive transformational change and influence employees to embrace new ideas.
Total Rewards and Benefits:

Crescent Electric Supply offers a comprehensive compensation package, including health, dental, and vision coverage, 401(k) plan, and flexible spending accounts. We also offer company-paid benefits, such as life insurance, short-term disability, and Employee Assistance Program.

Eligibility for benefits varies, but employees are eligible for health, dental, and vision coverage on the first of the month following 30 days of employment. Employees are also automatically enrolled in the company's 401(k) plan after 90 days of employment.

Crescent Electric Supply is an Equal Opportunity Employer and welcomes applications from diverse candidates. We recognize the unique strengths of the military community and encourage veterans and military spouses to apply.



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