IT Project Manager

2 days ago


Cary, North Carolina, United States Siemens Industry Software GmbH Full time
Job Description

We are seeking a seasoned Technical Project Manager to lead complex projects in the healthcare services area. The ideal candidate will have a proven track record of managing internal projects, knowledge of customer services business processes, and experience with Agile and ITIL frameworks.

Responsibilities
  • Define project scope, goals, and deliverables in collaboration with colleagues and stakeholders.
  • Facilitate gap analysis and business process mapping workshops with IT and business partners.
  • Develop complete project plans and associated communications documents.
  • Apply Siemens Healthineers project process and management principles at all aspects of project scope and deliverables.
  • Liaise with project stakeholders on an ongoing basis.
  • Estimate resources and participants needed to achieve project goals.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Report and escalate to IT management as needed.
  • Establish and maintain relationships with third parties/vendors and get things done as defined in SOW.
  • Perform risk management to minimize project risks.
  • Identify and manage project dependencies and critical path.
  • Track project milestones and deliverables.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Conduct project postmortems and create a recommendations report to identify successful and unsuccessful project elements.
Requirements
  • 10+ years of project management experience with large systems in the healthcare customer services area.
  • Bachelor's degree in computer science, software engineering, or business administration.
  • PMI, Agile, and ITIL certified preferred.
  • Strong experience in customer service processes, service contract setup, notification handling, service order processing, billing, and invoicing.
  • Hands-on experience in SAP CS, SD, MM, FI modules, functional location, equipment installation and deinstallation, service contracts, service order, test script preparation, and testing.
  • Experience in implementation of service management and service parts management using install base, equipment serialization, and service parts and contract management.
  • Ability to do technical evaluation and debug an IT application with support of cross-functional IT teams.
  • Experience of ServiceNow/CMS module is an added advantage.
  • 10% travel required.

Siemens Healthineers is an equal-opportunity employer and welcomes applications from individuals with disabilities. We are committed to creating an inclusive and diverse work environment.



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