Intake Specialist
4 weeks ago
The Lovely Law Firm Injury Lawyers is a personal injury law firm based in South Carolina, serving clients in Myrtle Beach and Charleston. With a vision to expand our reach statewide, we are dedicated to building a team-focused, rewarding work environment while delivering top-tier legal services to our clients.
We strive to make a positive impact on the communities we serve, believing in always doing the right thing for our clients, employees, and peers. Understanding that life-changing injuries can happen to anyone, we are proud to be the advocate and voice for those who need us most.
Our firm was honored as the Myrtle Beach Area Chamber of Commerce's Small Business of the Year and recognized as the Leading Business of the Month. Our founder, Justin Lovely, was listed in The Best Lawyers in America. We are seeking a full-time legal intake specialist to join our team.
Responsibilities include:
- Upholding the highest standards of confidentiality for clients and the firm.
- Ensuring strict compliance with the firm's Intake Standard Operating Procedures.
- Collaborating with the marketing team to drive awareness initiatives and build relationships with other attorneys.
- Screening incoming calls from potential clients to determine if their cases align with the firm's focus.
- Following up with After-Hours and Weekend Hotlines to maintain effective communication and client support.
- Organizing paperwork and entering data into the case management system to streamline new client onboarding.
- Referencing cases that do not meet firm criteria to appropriate referral attorneys.
- Preparing new client packets and other administrative mailers to ensure timely communication and service.
- Scheduling appointments for qualified potential clients.
- Maintaining the utmost professionalism towards clients and the firm at all times.
Requirements include:
- Sales and/or Customer Service experience is required.
- Legal experience is a significant advantage.
- Familiarity with CRM and case management software is preferred.
- Exceptional customer service skills, demonstrating compassion and empathy.
- Strong active listening, critical thinking, and analytical skills.
- Proven problem-solving abilities.
- Excellent communication skills, both written and verbal, with strong organizational capabilities.
- Ability to build trust and rapport with clients and team members.
- Proficiency in Microsoft Word and Excel.
- Professional demeanor and appearance.
- A strong commitment to meeting or exceeding individual, department, and firm expectations.
- Ability to thrive in a collaborative, team-oriented environment.
- Capability to work independently, efficiently, and prioritize tasks effectively.
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