Front Desk Associate

4 weeks ago


New York, New York, United States G.Q SECURITY AND JANITORIAL SERVICES L.L.C. Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate at G.Q SECURITY AND JANITORIAL SERVICES L.L.C.

The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring accuracy and attention to detail
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, maintaining a high level of customer satisfaction
  • Maintain accurate records of occupied rooms and guests, ensuring seamless communication with designated departments

Requirements:

  • Previous experience in customer service, front desk service, or related fields
  • Ability to build rapport with guests, fostering a positive and welcoming environment
  • Strong organizational skills, with a focus on attention to detail and multitasking
  • Excellent written and verbal communication skills, with the ability to adapt to diverse guest needs

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