Customer Service Representative

3 days ago

Philadelphia, Pennsylvania, United States Think Tell Junction Full time
Customer Service Representative

Think Tell Junction is seeking a skilled Customer Service Representative to join our team in Philadelphia, PA.

About the Role:

We are looking for a highly motivated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Representative, you will be responsible for resolving customer inquiries, addressing concerns, and ensuring a positive experience for each interaction.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information regarding products, services, and company policies.
  • Troubleshoot customer issues and escalate more complex problems to the appropriate department.
  • Document all customer interactions and updates in the system.
  • Collaborate with team members to improve overall customer satisfaction.

Requirements:

  • High school diploma or equivalent.
  • Strong verbal communication and active listening skills.
  • Ability to handle high call volumes and work efficiently in a fast-paced environment.
  • Basic computer skills and familiarity with customer service software.
  • Previous call center or customer service experience is a plus, but not required.

What We Offer:

  • Competitive hourly wage: $17.00 - $19.00 per hour.
  • Opportunities for career growth and development within the company.
  • Health insurance and retirement benefits.
  • Supportive and collaborative work environment.

At Think Tell Junction, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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