Installation Supervisor
1 week ago
At Window Nation, attracting top talent is a fundamental objective. Our unwavering focus on growth drives us to seek and retain the finest employees. We encourage you to be your true self, to find joy in your work, and to evolve alongside us. We believe in collective growth at Window Nation, and we take pride in this journey together.
The Installation Supervisor is accountable to the Branch Manager and is tasked with overseeing the installation processes of replacement windows, siding, and doors within the designated market area. This role is crucial in ensuring that both the quality of work and customer satisfaction align with or surpass company benchmarks.
Key Responsibilities
- Recruit, select, train, and supervise team members
- Conduct necessary services and measurements
- Select, monitor, and validate 1099c installation teams, maintaining documentation and skill matrices. Process installation payments.
- Oversee warehouse operations, ensuring a consistent inventory of installation materials and conducting scheduled audits
- Act as a liaison for customer service when installation-related issues arise
- Collaborate with scheduling coordinators to ensure proper crew assignments
- Supervise job sites to guarantee quality installations; attend remeasurement appointments as needed
- Conduct quality inspections and audits to uphold crew performance standards
- Deliver materials to job sites when necessary
- Authorize additional costs on job sites
- Manage run rates and guild quality scores
- Maintain a driving record that complies with company insurance requirements
- Oversee installation projects from initiation to completion
- Review sold projects to ensure all indirect materials are identified, ordered, and received prior to installation day
- High School Diploma or GED
- 4+ years of relevant leadership experience
- 4+ years of general construction knowledge
- 3+ years of experience in resolving customer issues
- 1+ year of experience with windows, including measuring and service; installation experience may substitute for service
- Experience working with installation teams
- Valid driver's license
- College degree or other advanced education preferred
- Experience in warehouse management
- High proficiency in Microsoft Office Suite
- Familiarity with CRMs; Salesforce experience is a plus
- Customer-focused mindset
- Proven success in high-pressure, deadline-driven environments
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
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