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Operations Supervisor

2 months ago

Cincinnati, Ohio, United States ADT LLC Full time
Company Overview:

At ADT LLC, we recognize that our employees are our greatest asset. As part of our team, you will contribute to a culture that values innovation and dedication. With a vast network and a comprehensive range of services, we are committed to providing opportunities for professional growth and advancement.

Customer Service Commitment:
Delivers outstanding service to both internal and external stakeholders. Facilitates communication and collaboration across departments to address customer inquiries and issues. Quickly resolves questions and challenges raised by clients. Exhibits excellent communication skills, demonstrating respect and courtesy in all interactions. Develops and nurtures client relationships by providing timely and accurate services to foster loyalty.Team Engagement:
Contributes to and champions branch-wide initiatives. Acts as a representative of the company's mission and values. Participates in branch teams as needed.Key Responsibilities:
Oversee the systems delivery process from order initiation to project completion. Supervise the Construction, Engineering, and Project Management teams within the Operations Department. Analyze financial reports and data to enhance profitability and manage operational budgets. Lead billing and costing discussions for all projects, ensuring effective inventory control. Refine processes and policies to align with organizational objectives, ensuring compliance with established regulations. Establish organizational frameworks, delegate responsibilities, and supervise staff performance. Coordinate and oversee the work of employees and subcontractors to ensure timely and cost-effective service delivery. Enhance the efficiency of support services, including the meticulous management of project documentation. Support sales and marketing initiatives. Provide strategic input and collaborate with senior management on operational planning. Lead efforts in developing and measuring standard practices within our service and installation sectors. Manage daily operations of the Operations Department, encompassing Dispatch, Service, Installation, Contracts, and Monitoring. Oversee the complete service delivery process from customer interaction to billing. Direct the entire project delivery process from signed agreements to installation and customer sign-off. Manage personnel responsibilities, including hiring, development, and performance evaluations. Drive efforts to expand the customer base and increase departmental revenue. Ensure compliance with company contract requirements in collaboration with the legal department. Maintain regular communication with sales teams, customers, and vendors to guarantee satisfaction.Qualifications:

Education and Experience:
  • Experience in employee relations, talent management, and leadership development is highly preferred.
  • Ability to influence peers and upper management effectively.
  • A four-year degree is required; a Master's Degree is preferred.
  • Minimum of five years of relevant industry experience.
  • Strong knowledge of fire, CCTV, security, and low-voltage systems.
  • Exceptional management capabilities.
  • Excellent planning, time management, and foresight skills.
  • Self-motivated with a professional demeanor.
  • Outstanding communication and listening abilities.
  • Strong team-building and interpersonal skills.
  • Exceptional decision-making capabilities.
  • Knowledge of fire life safety in project planning.
  • Understanding of organizational effectiveness and operations management.
  • Familiarity with business management principles.
  • Knowledge of financial and accounting practices.
  • Understanding of human resource management principles.
  • Familiarity with project management methodologies.
  • Proficient in information technology.
Core Competencies:
  • Critical thinking and problem-solving abilities.
  • Planning and organizational skills.
  • Decision-making proficiency.
  • Effective communication skills.
  • Persuasiveness and influence.
  • Delegation and teamwork.
  • Negotiation and conflict resolution skills.
  • Adaptability.
Additional Requirements:
  • Valid driver's license with a clean driving record.
  • Availability for full-time work.
  • Willingness to travel as necessary to meet customer needs.
ADT LLC is an Equal Opportunity/Affirmative Action employer, committed to providing equal employment opportunities to all applicants and employees.