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Customer Service Representative

2 months ago

Cutler Bay, Florida, United States Horizon Dynamics Full time

Job Summary

We are seeking a highly motivated and detail-oriented Service Assistant to join our team at Horizon Dynamics. As a Service Assistant, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities:

  • Receive and process service orders, ensuring timely and accurate completion of work
  • Order and manage spare parts, as well as inspect and verify incoming goods and third-party invoices
  • Prepare and coordinate rental vehicle handovers and returns, including creating cost estimates and processing warranty claims
  • Schedule appointments with customers by phone, ensuring excellent customer service and communication

Requirements:

  • Successful completion of commercial training or equivalent experience
  • Ability to work in a fast-paced environment, with strong organizational and time management skills
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work independently and as part of a team, with a strong focus on collaboration and problem-solving

What We Offer:

  • Competitive salary and opportunities for career growth and development
  • Modern workplace equipment and technology, with a focus on innovation and efficiency