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Digital Support Specialist

2 months ago


Mansfield, Ohio, United States Modern Office Methods Full time
Job Summary

Modern Office Methods is seeking a highly skilled Digital Support Engineer to join our team. As a key member of our network operations team, you will be responsible for providing top-notch technical support to our clients, ensuring seamless implementation and training of our digital solutions.

Key Responsibilities
  • Client Support: Provide exceptional technical support to clients, ensuring their digital solutions are implemented and functioning optimally.
  • Network Configuration: Configure and assemble network components, including hardware and software, to ensure maximum efficiency and cost savings for our clients.
  • Troubleshooting: Identify and resolve common network problems, ensuring minimal downtime and maximum productivity for our clients.
  • Training and Education: Collaborate with clients to provide comprehensive training and education on our digital solutions, ensuring they are fully equipped to maximize their benefits.
  • Communication: Maintain regular communication with clients, sales teams, and other stakeholders to ensure seamless collaboration and problem resolution.
  • Technical Expertise: Stay up-to-date with the latest digital solutions and technologies, providing expert guidance and support to clients and internal teams.
  • Collaboration: Work closely with sales teams, marketing support reps, and other stakeholders to ensure successful implementation and training of our digital solutions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of customer service experience, preferably in a technical support role.
Work Environment

This is a full-time position with expected hours of work between Monday and Friday. Frequent travel between company branches and customer sites is required.