Technical Support Specialist
5 days ago
As a Web Customer Support Analyst at Mouser Electronics, you will be responsible for providing top-notch support to our customers through various channels. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive experience for our valued customers.
Key Responsibilities:- Provide tier one support to customers via phone, email, or web chat
- Utilize the web customer feedback system to track and resolve customer issues in a timely manner
- Work closely with the Internet Business QA teams to replicate and resolve customer-reported issues
- Respond to customer feedback and concerns in a professional and courteous manner
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and technical skills
- Proficiency in using web-based tools and software
Mouser Electronics is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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Laboratory Support Specialist
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