Technical Support Specialist

5 days ago


Mansfield, Ohio, United States Mouser Electronics Full time
Job Description

As a Web Customer Support Analyst at Mouser Electronics, you will be responsible for providing top-notch support to our customers through various channels. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive experience for our valued customers.

Key Responsibilities:
  • Provide tier one support to customers via phone, email, or web chat
  • Utilize the web customer feedback system to track and resolve customer issues in a timely manner
  • Work closely with the Internet Business QA teams to replicate and resolve customer-reported issues
  • Respond to customer feedback and concerns in a professional and courteous manner
Requirements:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong analytical and technical skills
  • Proficiency in using web-based tools and software

Mouser Electronics is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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