IT Support Specialist
5 days ago
At School Specialty, we're passionate about helping students succeed. As an IT Service Desk Specialist, you'll play a critical role in delivering exceptional support to our internal customers.
Job SummaryWe're seeking a highly motivated and organized individual to join our IT team as an IT Service Desk Specialist. In this role, you'll be responsible for providing prompt and accurate baseline troubleshooting and support using established configuration standards, tools, and procedures.
Key Responsibilities- Work as part of an agile team, building trust with the business to achieve organizational, business owner, and process owner goals.
- Provide prompt and accurate baseline troubleshooting and support using established configuration standards, tools, and procedures.
- Act as an informational hub and escalate incidents and requests to the proper departments within IT.
- Be involved in an after-hours on-call rotation.
- Minimum of 6 months IT experience is desired.
- Preference will be given to candidates with prior IT Help Desk experience and those with Microsoft Office products experience.
We offer a competitive hourly range of $20.80-$27.74 per hour and a comprehensive benefits package, including Medical, Dental, and Vision plans, Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401(k), PTO, and more.
This is an onsite position in our Mansfield, Ohio office.
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