Business Operations Process Leader
1 week ago
The Operations Process Manager plays a crucial role in enhancing operational efficiency and effectiveness within Pacifica Continental. This position is focused on analyzing and refining business processes to drive improvement initiatives.
Key Responsibilities:- Deliver insights to optimize business operations and enhance process efficiency.
- Oversee the execution of process improvement projects with a comprehensive, end-to-end perspective.
- Support the formulation and implementation of operational strategies through various initiatives and projects.
- Assess the performance and cost-effectiveness of existing processes, devising strategies for enhancement.
- Facilitate the establishment and tracking of Key Performance Indicators (KPIs) to support operational objectives.
- Lead quality forums with key stakeholders to ensure transparency and establish action plans for process enhancements.
- Stay informed about innovative practices and technologies that can aid in business process management.
- Define and communicate the strategic roadmap for the Operations area.
- Coordinate monthly meetings with all Operations teams and stakeholders.
- Manage relationships with vendors as necessary.
- Prepare and present operational reports as required.
- Maintain the operations process catalog, including error logs and activity agendas.
- Map value chains to identify improvement opportunities.
- Coordinate quality forums, fostering collaboration across all bank areas for effective quality control.
- Monitor KPIs through dashboards to ensure operational targets are met.
- Assist with audit requests and compliance measures.
- Explore and implement workflow tools to automate and enhance operational processes.
- Manage the BPM team, including recruitment, training, and development.
- Review processes and validate action plans for improvements.
- Generate and analyze operational statistics to inform decision-making.
- Ensure compliance with bank policies, procedures, and regulatory requirements.
- Exceptional communication skills with the ability to foster relationships across various levels.
- Strong leadership capabilities, promoting transformation across departments.
- Proficient in project and change management methodologies.
- Adaptable to rapidly changing demands and environments.
- Outstanding analytical and problem-solving skills.
A minimum of 4 years of experience in process management and quality assurance is expected.
Education:A high school diploma or an Associate's Degree in Business, Finance, Accounting, or a related field is required. A combination of education, training, and experience that provides the necessary knowledge, skills, and abilities will also be considered. Lean Six Sigma certification is preferred.
Language Proficiency:Excellent written and verbal communication skills are essential; proficiency in Spanish and Portuguese is advantageous.
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