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Account Relationship Manager
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial products.
Key Responsibilities- Customer Relationship Building
- Establish and maintain strong relationships with customers, understanding their needs and preferences.
- Provide personalized service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Product Education and Sales
- Use a customer-centric approach to educate customers about our insurance and financial products, highlighting the benefits and features that meet their needs.
- Identify opportunities to upsell and cross-sell products, ensuring customers receive the best possible solutions.
- Administrative and Reporting Tasks
- Manage customer records, ensuring accurate and up-to-date information.
- Prepare and submit activity reports to the agent, highlighting customer interactions and sales performance.
- Communication and Interpersonal Skills
- Excellent written, verbal, and listening skills, with the ability to communicate effectively with customers and colleagues.
- Product Knowledge and Sales Skills
- Strong understanding of insurance and financial products, with the ability to educate customers and promote sales.
- Organizational and Time Management Skills
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Teamwork and Adaptability
- Collaborate with the agent and other team members to achieve sales and customer service goals.
- Adapt to changing circumstances, prioritizing customer needs and agency objectives.
- Competitive Compensation
- Hourly pay plus commission/bonus structure, providing opportunities for earnings growth.
- Benefits and Perks
- Paid time off, including vacation and personal/sick days.
- Flexible hours, allowing for work-life balance.
- Professional Development
- Opportunities for growth and advancement within the agency.