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Account Relationship Manager

2 months ago


Alhambra, California, United States Allan Cheng - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial products.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers, understanding their needs and preferences.
    • Provide personalized service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Product Education and Sales
    • Use a customer-centric approach to educate customers about our insurance and financial products, highlighting the benefits and features that meet their needs.
    • Identify opportunities to upsell and cross-sell products, ensuring customers receive the best possible solutions.
  • Administrative and Reporting Tasks
    • Manage customer records, ensuring accurate and up-to-date information.
    • Prepare and submit activity reports to the agent, highlighting customer interactions and sales performance.
Requirements
  • Communication and Interpersonal Skills
    • Excellent written, verbal, and listening skills, with the ability to communicate effectively with customers and colleagues.
  • Product Knowledge and Sales Skills
    • Strong understanding of insurance and financial products, with the ability to educate customers and promote sales.
  • Organizational and Time Management Skills
    • Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Teamwork and Adaptability
    • Collaborate with the agent and other team members to achieve sales and customer service goals.
    • Adapt to changing circumstances, prioritizing customer needs and agency objectives.
What We Offer
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure, providing opportunities for earnings growth.
  • Benefits and Perks
    • Paid time off, including vacation and personal/sick days.
    • Flexible hours, allowing for work-life balance.
  • Professional Development
    • Opportunities for growth and advancement within the agency.