Account Manager

5 hours ago

Waltham, Massachusetts, United States Yardi Systems Full time
About the Role:

Are you ready to take your career to the next level in the exciting world of real estate technology? As an Account Manager at Yardi Systems, you'll play a pivotal role in ensuring the success of our valued clients who rely on our cutting-edge Resident Screening product. This innovative solution empowers property managers to make well-informed decisions about potential tenants, and you'll be at the heart of it.

As a key member of our Residential Client Services Team, you'll be responsible for dedicating your attention to assigned customers, ensuring they attain their desired outcomes through the effective utilization of our screening product. You'll leverage your expertise in efficiency and processes to aid clients in the development of policies and workflows. Additionally, you'll conduct in-depth analysis and synthesis of data to create quarterly/monthly reports that highlight account performance.

Actively troubleshooting and resolving all client-related issues and requests will be a key part of your role. You'll utilize your excellent interpersonal skills to educate clients on the latest features and functionality. Cultivating strong relationships with customers, including meetings with client executives and other key partners, will be essential to your success. Collaborating within a dynamic team, working alongside customer support representatives and other internal staff to deliver the highest levels of service to our customers, will also be a key responsibility.

Applying your technical acumen to understand client configurations and collaborating with the development team to align with new product releases will be a critical aspect of your role. If you're passionate about technology, customer success, and making a significant impact in the real estate sector, this is the opportunity for you.

What You'll Do:

• Dedicate your attention to assigned customers, ensuring they attain their desired outcomes through the effective utilization of Yardi's screening product.
• Leverage your expertise in efficiency and processes to aid clients in the development of policies and workflows.
• Conduct in-depth analysis and synthesis of data to create quarterly/monthly reports that highlight account performance.
• Actively troubleshoot and resolve all client-related issues and requests.
• Utilize your excellent interpersonal skills to educate clients on the latest features and functionality.
• Cultivate strong relationships with customers, including meetings with client executives and other key partners.
• Collaborate within a dynamic team, working alongside customer support representatives and other internal staff to deliver the highest levels of service to our customers.
• Apply your technical acumen to understand client configurations and collaborate with the development team to align with new product releases.

Who You Are:

• Exceptional organizational skills and a track record of previous account management experience.
• Proficient with technology and capable of addressing a diverse range of client software issues and requests.
• Outstanding written and verbal communication skills.
• Working proficiency in MS Office Suite and Outlook.
• Prior experience using a customer relationship management (CRM) tool.
• Exceptional customer service skills, driven by a strong commitment to exceed expectations.
• Demonstrated excellence in attention to detail and the capacity to prioritize effectively.

Ideal to Have:

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• Prior property management or resident screening experience.
• Prior experience presenting to executive level clients.
• A big picture focus while still being able to see the small details.

Real Estate Runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide. Our award-winning culture, consistently recognized by Glassdoor's prestigious Best Place to Work, fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. Join us on this exciting journey, and let's shape the future of real estate together. #TeamYardi #YardiCareers

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