Community Services Supervisor

2 weeks ago

Atlanta, Georgia, United States Cardinal Group Management&Advisory LLC Full time
Job Overview

POSITION: Resident Services Manager (Full-time, Non-Exempt)

DIRECT REPORT: Community Manager

SUMMARY

The Resident Services Manager plays a crucial role in ensuring exceptional customer service, emphasizing resident satisfaction, retention, and a positive living experience.

KEY RESPONSIBILITIES (Including but not limited to)

  • Exhibit a professional, positive, and client-focused demeanor when interacting with team members, residents, clients, and the public.
  • Professionally manage incoming phone inquiries, addressing the needs of prospective clients, current clients, internal team members, and vendors.
  • Act as a communication bridge between the Community Manager and residents, guarantors, and property service providers.
  • Guarantee that residents enjoy a clean, safe, and well-maintained living environment.
  • Foster positive relationships between tenants and the community.
  • Utilize established leasing protocols to warmly welcome prospective clients, assess their needs, present property features effectively, and follow up on leasing opportunities.
  • Facilitate the completion of lease applications and assist in the verification process, informing prospective clients of the outcomes.
  • Oversee the implementation of renewal campaigns and ensure accurate and timely updates on renewal progress reports.
  • Collaborate with the Leasing and Marketing Team Lead to plan and execute resident engagement events.
  • Maintain precise client records in line with company policies, updating reports on notices to vacate, vacancies, and activities regularly.
  • Ensure the tour route is well-maintained to enhance curb appeal.
  • Assist residents with daily tasks as part of the community's concierge services, while actively contributing to community development.
  • Participate in required training sessions.

QUALIFICATIONS

  • 1-2 years of experience in customer service or a related field, particularly in resident and community relations.
  • Ability to excel in a dynamic environment while managing multiple tasks.
  • Passion for delivering outstanding service.
  • High energy and strong interpersonal skills, both in person and over the phone.
  • Excellent verbal, written, and computer proficiency.
  • Preferred experience in database management.
  • High School Diploma or equivalent required.
  • Availability to work evenings and weekends.
  • Commitment to embodying the company culture and core values consistently.

PREFERRED EXPERIENCE IN:

  • Resident Management
  • Property Management
  • Residence Management
  • Resident Coordination
  • Coordination Roles
  • Resident Directorship
  • Resident Hall Management

WORK ENVIRONMENT

The characteristics of the work environment described here are representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The role involves working both indoors and outdoors across various property areas, including amenities, with frequent exposure to outdoor elements.

PHYSICAL DEMANDS

The physical demands outlined here are representative of those required to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities. Duties include regular use of hands for typing and handling, standing, walking, reaching, climbing, stooping, or squatting. Employees must be able to access all property areas and work in various weather conditions.

Employees must be capable of lifting, carrying, or maneuvering weights up to twenty (20) pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description is not intended to be an exhaustive list of duties and standards for the position. Employees will follow additional instructions and perform related duties as assigned by their supervisor.

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