Fraud Prevention Specialist

4 weeks ago


Houston, Texas, United States Intelogix Corporation Full time

Role Overview:

At Intelogix Corporation, we are seeking a highly skilled Fraud Analyst to join our team. As a key member of our organization, you will play a critical role in identifying and mitigating potential fraud risks, ensuring the integrity of our customers' experiences.

Key Responsibilities:

  • Analyze network traffic and orders to assess risk and prevent fraudulent activity
  • Handle inbound calls regarding suspected fraud, identify theft, and credits
  • Make outgoing calls to follow-up on fraud orders and secure equipment
  • Review traffic patterns and orders for fraudulent activity
  • Create cases for customers and update order information related to fraud
  • Work on alarming cases from various fraud queues
  • Operate in a fast-paced environment requiring timely data analysis and decision making
  • Utilize system tools to close cases and prevent fraud loss
  • Manage multiple systems and fraud queues simultaneously
  • Manage high-volume workload to effectively mitigate fraud

Requirements:

  • Must provide own computer monitor, remaining equipment will be provided
  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Must have dedicated work space free of distraction
  • Excellent communication skills
  • Must have high-speed internet and ability to direct plug into ethernet portal
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Superb attendance, so you can be there when our customers need us
  • Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

What We Offer:

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Ability to work remotely
  • Early access to earned wages via PayActiv
    • Access up to 50% of earned wages (capped at $500 per pay period)

Why Choose Intelogix Corporation:

We are a trusted leader in our industry, committed to providing innovative solutions and exceptional services that make a positive impact. Our team is passionate about empowering individuals and organizations to achieve their full potential.



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