Security Operations Manager

4 weeks ago


Houston, Texas, United States CITY SECURITY CO INC Full time
Job Summary

CITY SECURITY CO INC is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our security services, ensuring the highest level of customer satisfaction, and driving business growth.

Key Responsibilities

Operations Management
  • Manage and oversee all aspects of accounts and employees, including client management, operations, and administration.
  • Develop and implement effective operational systems and processes to ensure seamless delivery of services.
  • Conduct regular site visits and inspections to ensure compliance with customer and company requirements.
  • Manage and respond to emergency situations, and conduct investigations as necessary.
  • Prepare and submit regular reports to the management team.
Customer and Sales Management
  • Develop and implement strategies to drive business growth and increase customer satisfaction.
  • Conduct risk, threat, and hazard assessments, and implement plans to reduce risks.
  • Participate in developing new business opportunities, and accompany sales teams on appointments as needed.
  • Manage and maintain relationships with clients, and ensure their needs are met.
  • Prepare and submit regular reports to the management team.
Financial Management
  • Manage and oversee the financial aspects of accounts, including invoicing and budgeting.
  • Ensure effective management of overtime and contracted hours.
  • Manage and maintain relationships with clients, and ensure their needs are met.
  • Prepare and submit regular reports to the management team.
Employee Management
  • Directly manage and oversee all employees within your reporting structure.
  • Develop and implement effective employee management systems and processes.
  • Conduct regular performance evaluations, and provide feedback and coaching as needed.
  • Manage and maintain relationships with employees, and ensure their needs are met.
  • Prepare and submit regular reports to the management team.


Requirements

To be successful in this role, you will need to have a strong background in operations management, customer service, and financial management. You will also need to have excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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