Acima Retail Operations Assistant Manager
2 weeks ago
About Us:
At Acima, we are dedicated to empowering individuals and families through accessible Lease-To-Own solutions that significantly improve their quality of life. As a prominent player in the Lease-To-Own industry, we enable customers to obtain their desired products without the limitations of conventional financing methods.
With a network of over 30,000 retail partners and continuously expanding, our focus remains on innovation, integrity, and ensuring customer satisfaction.
The Role:The Assistant Manager collaborates closely with the Store Manager, taking charge of account management and sales initiatives while delivering exceptional customer service.
This position entails working alongside Acima retail partners to process credit applications and transform them into Acima credit customers. The Assistant Store Manager also evaluates lease applications and advocates for the benefits of Acima's leasing options.
Compensation:This role offers an hourly wage ranging from $12.00 to $13.00, along with potential performance-based bonuses.
Key Responsibilities:- Fostering customer growth through various channels (web, partner stores, walk-ins)
- Listening to, identifying, and addressing customer needs promptly
- Educating customers about Lease-To-Own terms and the application process
- Closing sales by converting applications into approved leases
- Collaborating effectively with Acima partner stores
- Reporting to and communicating with the Store Manager regarding activities and performance
- Providing outstanding customer service
- Building relationships with retail store personnel to generate referrals
- Resolving customer issues to ensure satisfaction
- Creating a positive work environment to enhance team retention
- Must be at least 18 years of age
- High school diploma or GED
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Familiarity with rental or leasing industry practices is advantageous
- Organized with strong time-management skills
- Ability to work a flexible schedule, including evenings and weekends
Great Benefits:
- Medical, Dental, Vision, Life Insurance, 401(k) Savings Plan, Paid Time Off, and more
- Award-Winning Culture
- Weekly Pay
- Discounts from Acima partners
This is a full-time position with varying hours, including evenings and weekends.
Physical Demands:This role is highly active and requires standing, walking, bending, kneeling, and climbing throughout the day.
Acima is an equal opportunity employer committed to making all employment decisions without discrimination. This description is a summary and not intended to be exhaustive; other related duties may be required to meet the ongoing needs of the business.
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