Customer Service Associate II Specialist

6 days ago


Raleigh, North Carolina, United States The TJX Companies, Inc. Full time
Overview
The TJX Companies, Inc. is a global leader in the retail industry, operating several successful brands including HomeGoods. We are committed to providing our customers with a unique shopping experience, offering a wide range of products at discounted prices.

In this role as Customer Service Associate II, you will play a crucial part in ensuring that our customers receive exceptional service and support. You will be responsible for acting as a visual deterrent to prevent potential loss/dishonesty, wearing a body-worn camera, and maintaining a positive customer shopping experience.

We are looking for individuals who are passionate about delivering excellent customer service and possess strong communication skills. If you are a team player who is able to work independently and prioritize tasks effectively, we encourage you to apply for this exciting opportunity.

Salary
The estimated salary for this position is between $13.05 and $18.25 per hour, depending on relevant skills, qualifications, and experience.

Job Description
This role involves supporting the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty. You will also support a positive customer shopping experience in the store and maintain a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure your safety, the safety of others, and the protection of the Company brand.

You will be required to maintain a proper and professional stance in the designated area at the front of the store, act as a visual deterrent to prevent potential loss/dishonesty, review and understand the Store Emergency Response Guide, wear a complete Company-approved uniform including a Body Worn Camera, greet customers appropriately, demonstrate courtesy and respect, establish and maintain a position at the front of the store or in a department, respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio, observe and report any suspicious behavior or critical incidents to LP or store management, perform a closing safety sweep of the store with a member of management, adhere to all Company Policy and Procedure, document required incidents in AIIM Case Management, and performs other duties as assigned.

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