General Manager

1 week ago


Sedona, Arizona, United States Hilton Grand Vacations Full time
General Manager Job Description

Hilton Grand Vacations is seeking a seasoned General Manager to lead our resort operations in Sedona, Arizona. As a key member of our team, you will be responsible for driving exceptional service scores, fostering a positive team culture, and ensuring the profitability of our resort.

Key Responsibilities:
  • Customer Focus: Build strong relationships with internal and external customers, delivering customer-centric solutions that exceed expectations.
  • Leadership: Instill trust and confidence in your team through honesty, integrity, and authenticity, while collaborating with others to meet shared objectives.
  • Operational Management: Direct the leaders of front office, housekeeping, maintenance, security, and recreation, ensuring seamless resort operations.
  • Team Development: Demonstrate leadership skills to acquire, develop, and retain an engaged team, committed to our Spirit of Service culture.
  • Owner Relations: Foster strong relationships with our homeowners' association, project management, and in-house sales and marketing teams.
  • Crisis Management: Ensure guest and owner safety and security, maintaining a crisis management plan.
Qualifications:
  • Vacation Ownership Expertise: Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations.
  • Financial Acumen: Ability to create and maintain a culture of diversity, equity, and inclusion, while possessing excellent written and verbal communication skills.
  • Leadership Experience: 2 years of prior General Manager experience preferred.
What We Offer:
  • Competitive Benefits: Excellent health care options, outstanding Paid Time Off (PTO), and a retirement savings plan.
  • Travel Opportunities: Access to discounted room rates and 50% off at participating hotel-operated restaurants through our Go Hilton Team Member Travel Program.
  • Work-Life Balance: A culture that values work-life balance and family-friendly benefits, earning us four out of five stars for fostering a culture of work-life balance and family-friendly benefits.

Hilton Grand Vacations is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.


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