Remote Network Technician

2 weeks ago


Woburn, Massachusetts, United States TeamLogic IT of Northeast Massachusetts Full time

Job Description: Remote Network Technician

We are seeking an experienced Remote Network Technician to join our team at TeamLogic IT of Northeastern Massachusetts. The successful candidate will be responsible for providing technical support and troubleshooting for complex issues related to Windows server, Active Directory, network and firewall configuration, Microsoft 365 products, and other commonly used LOB products and SaaS services.

About the Role:

This is an exciting opportunity for a skilled IT professional to work from home and be part of a dynamic team that provides top-notch technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for complex issues related to Windows server, Active Directory, network and firewall configuration, Microsoft 365 products, and other commonly used LOB products and SaaS services.
  • Work closely with clients to understand their technical requirements and provide customized solutions.
  • Collaborate with vendors to troubleshoot issues that cannot be resolved independently.
  • Communicate effectively with clients via phone or email to resolve issues in a timely manner.

Requirements:

  • 5+ years of prior IT experience, preferably in a Managed Service Provider environment.
  • Extensive experience working with Windows 2008-2022 Server, hypervisors like Hyper-V and VMWare ESXi, and remote management and monitoring systems.
  • Certifications such as CompTIA Network+, CompTIA Security+, MCSA, MCDST, and Microsoft AZ500 are desirable.


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