Onsite Technical Expert

5 days ago


Woburn, Massachusetts, United States TeamLogic IT of Northeast Massachusetts Full time

About the Position:

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We are seeking a talented Onsite Technical Expert to join our team at TeamLogic IT of Northeastern Massachusetts. As an Onsite Technical Expert, you will provide technical support and services to our clients across various industries, with a focus on onsite technical expertise.

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About You:

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To be successful in this role, you will have a strong background in network configuration, monitoring, and troubleshooting. You must be able to demonstrate a comprehensive understanding of networking protocols and experience working with Windows 2008-2019 Server, Hyper-V, VMWare ESXi, SAN, NAS devices, Kaseya, Connectwise, Datto AEM, Office 365, GSuite, and other online collaboration platforms.

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You should also possess excellent communication skills, be a team player, and have the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers.

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Responsibilities:

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  • Provide technical support and services to clients on-site, with a focus on ensuring seamless delivery of services.">
  • Design and implement network architecture and configurations that meet client needs.">
  • Monitor and troubleshoot network issues in a timely manner.">
  • Develop and maintain technical documentation and knowledge base articles.">
  • Collaborate with other teams to ensure seamless delivery of services.">
  • Stay up-to-date with emerging technologies and best practices in network configuration and management.">
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability when necessary.">
  • Perform standard system administration duties including: server install, system/application install, patch management, operating system problem determination and resolution, log analysis, etc.">
  • Configure, test, and maintain LAN equipment and services including: routers, firewalls, switches, and VPNs.">
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.">
  • Provide infrastructure services in all areas needed, including: storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.">
  • Stay current with system information, changes, and updates.">
  • Utilize superior customer service skills.">
  • Rely on extensive experience and judgement to plan and accomplish goals.">
  • Performs ongoing personal training and education efforts to stay current with the evolving technological landscape.">


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