Remote Technical Services Expert

7 days ago


Woburn, Massachusetts, United States TeamLogic IT of Northeast Massachusetts Full time

Are you a highly motivated and experienced IT professional looking for a new challenge? Do you have a passion for delivering exceptional technical support and have the skills and experience required to excel in this role? If so, we would love to hear from you TeamLogic IT of Northeast Massachusetts is seeking an experienced Remote Technical Services Expert to join our team.

About Us

We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.

Job Description
  • Job Title: Remote Technical Services Expert
  • Location: Remote (Work from Home)
  • Salary Range: $80,000 - $100,000 per annum (dependent on experience)

As a Remote Technical Services Expert, you will be responsible for providing top-notch technical support to our clients, resolving complex issues related to Windows servers, Active Directory, network and firewall configuration, Microsoft 365 products, and other commonly used LOB products and SaaS services.

Responsibilities
  1. Act as primary escalation point for complex technical issues involving Windows server, Active Directory, network and firewall configuration, Microsoft 365 products, and other commonly used LOB products and SaaS services
  2. Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a timely fashion
  3. Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence

If you have a strong background in IT and have the skills and experience required for this role, we would love to hear from you



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