Support Experience Specialist
6 days ago
We are looking for a skilled Customer Service Agent to provide excellent support to our customers. In this role, you will handle customer inquiries, resolve issues efficiently, and maintain customer satisfaction.
Job Description:- Identify recurring customer complaints and collaborate with the team to implement improvements.
- Respond to customer inquiries and concerns in a professional, timely manner, ensuring high customer satisfaction.
- Employ customer scripts when dealing with complex situations and consult a supervisor if needed.
- Follow up thoroughly on customer interactions to guarantee customer satisfaction.
- Update customer records accurately and keep them up-to-date.
Requirements:
- A high school diploma, G.E.D., or equivalent education.
- Previous work experience in a customer-facing position.
- Superb active listening, interpersonal, and communication skills.
This position offers a salary range of $40,000-$55,000 annually, contingent upon location and experience. We provide a comprehensive benefits package and opportunities for career advancement.
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