Support Experience Specialist

6 days ago


Durham, North Carolina, United States NC Farm Bureau Full time
Customer Service Role at NC Farm Bureau

We are looking for a skilled Customer Service Agent to provide excellent support to our customers. In this role, you will handle customer inquiries, resolve issues efficiently, and maintain customer satisfaction.

Job Description:
  1. Identify recurring customer complaints and collaborate with the team to implement improvements.
  2. Respond to customer inquiries and concerns in a professional, timely manner, ensuring high customer satisfaction.
  3. Employ customer scripts when dealing with complex situations and consult a supervisor if needed.
  4. Follow up thoroughly on customer interactions to guarantee customer satisfaction.
  5. Update customer records accurately and keep them up-to-date.

Requirements:

  • A high school diploma, G.E.D., or equivalent education.
  • Previous work experience in a customer-facing position.
  • Superb active listening, interpersonal, and communication skills.

This position offers a salary range of $40,000-$55,000 annually, contingent upon location and experience. We provide a comprehensive benefits package and opportunities for career advancement.



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