Customer Service Representative

5 days ago


Plainfield, Illinois, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Member Services: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly, approachable, and positive attitude is required.
  • Punctuality and Reliability: Must be able to work a variety of shifts, including weekends and holidays.
What We Offer
  • Complimentary Membership: Each employee receives a complimentary Back Card Membership.
  • Training and Development: Company-facilitated training and opportunities for advancement.
  • Rewards and Recognition: Participation in rewards and recognition programs.


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