Customer Experience Representative

2 months ago


Plainfield, Illinois, United States Planet Fitness Plainfield Full time
Job Description

At Planet Fitness Plainfield, we strive to create a culture that empowers individuals to live a healthy lifestyle. Our goal is to support our members and employees in reaching their full potential.

We are seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team as a Customer Experience Representative.

Why Choose Planet Fitness Plainfield?

Our employees enjoy:

  • Complimentary Membership with access to our state-of-the-art facilities
  • Company-Facilitated Training to enhance skills and knowledge
  • Advancement Opportunities for career growth and development
  • Rewards and Recognition Programs to acknowledge outstanding performance

Key Responsibilities:

  • Provide Exceptional Customer Service to members, prospective members, and guests
  • Manage Front Desk Activities, including:
  • Answering Phones in a friendly and professional manner
  • Checking Members into the System
  • New Member Sign-up
  • Conducting Tours for prospective members
  • Facilitating Account Updates for members
  • Responding to Member Questions and Concerns in a timely and professional manner
  • Maintaining the Neatness and Cleanliness of the club

Requirements:

  • Customer Service Background preferred
  • Basic Computer Proficiency
  • Passion for Fitness and Health
  • Upbeat and Positive Attitude
  • Punctuality and Reliability are essential
  • Exceptional Customer Service Skills with the ability to interact positively and professionally with members and coworkers
  • Strong Listening and Problem-Solving Skills
  • Diplomacy in All Interactions with appropriate behavior and language
  • High School Diploma/GED Equivalent required
  • Must be 18 Years of Age or Older

Physical Demands:

  • Continual Standing and Walking during shift
  • Continual Talking in person or on the phone during shift
  • Occasional Lifting up to 50 lbs
  • Frequent Bending, Reaching, and Kneeling to complete cleaning tasks
  • Occasional Exposure to Cleaning Chemicals

Compensation and Benefits:

  • Potential for Up to Three Raises per Year
  • Great Career Advancement Opportunities
  • Insurance Benefits for full-time staff
  • 401k Benefits based on eligibility


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