Customer Experience Representative
2 months ago
At Planet Fitness Plainfield, we strive to create a culture that empowers individuals to live a healthy lifestyle. Our goal is to support our members and employees in reaching their full potential.
We are seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team as a Customer Experience Representative.
Why Choose Planet Fitness Plainfield?
Our employees enjoy:
- Complimentary Membership with access to our state-of-the-art facilities
- Company-Facilitated Training to enhance skills and knowledge
- Advancement Opportunities for career growth and development
- Rewards and Recognition Programs to acknowledge outstanding performance
Key Responsibilities:
- Provide Exceptional Customer Service to members, prospective members, and guests
- Manage Front Desk Activities, including:
- Answering Phones in a friendly and professional manner
- Checking Members into the System
- New Member Sign-up
- Conducting Tours for prospective members
- Facilitating Account Updates for members
- Responding to Member Questions and Concerns in a timely and professional manner
- Maintaining the Neatness and Cleanliness of the club
Requirements:
- Customer Service Background preferred
- Basic Computer Proficiency
- Passion for Fitness and Health
- Upbeat and Positive Attitude
- Punctuality and Reliability are essential
- Exceptional Customer Service Skills with the ability to interact positively and professionally with members and coworkers
- Strong Listening and Problem-Solving Skills
- Diplomacy in All Interactions with appropriate behavior and language
- High School Diploma/GED Equivalent required
- Must be 18 Years of Age or Older
Physical Demands:
- Continual Standing and Walking during shift
- Continual Talking in person or on the phone during shift
- Occasional Lifting up to 50 lbs
- Frequent Bending, Reaching, and Kneeling to complete cleaning tasks
- Occasional Exposure to Cleaning Chemicals
Compensation and Benefits:
- Potential for Up to Three Raises per Year
- Great Career Advancement Opportunities
- Insurance Benefits for full-time staff
- 401k Benefits based on eligibility
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