Client Relations Administrative Specialist

2 weeks ago


Butler, Pennsylvania, United States SAFEbuilt Full time

Position Overview:
The Customer Service Administrative Professional plays a vital role in supporting our building department operations. This position is ideal for individuals who are proactive, organized, and possess strong interpersonal skills.

Key Responsibilities:
- Serve as the primary point of contact for clients regarding their building department inquiries.
- Manage the issuance and tracking of permits throughout the entire permitting lifecycle, from application to closure.
- Develop and maintain organized systems for managing files, correspondence, inspection reports, and other relevant documentation.

- Conduct administrative tasks related to various land development sections of municipal codes.
- Assist in evaluating small building permits to ensure compliance with land development regulations.

- Provide clear and accurate information to the public about zoning codes and site-specific regulations, both verbally and in writing.
- Prepare requests for zoning verification letters and ensure adherence to applicable laws and regulations.

- Collaborate with plans examiners and inspectors to establish consistent operational processes.

Required Skills:
- Excellent communication and interpersonal skills to effectively engage with staff, the public, contractors, and governmental entities.
- Strong organizational abilities and time management skills, with a keen attention to detail.
- Capacity to handle multiple tasks efficiently, even in a dynamic environment.

- Proficiency in Microsoft Office and experience with permitting software are essential.

Qualifications:
- A minimum of 2 years of experience in customer service or administrative roles.
- Familiarity with permitting processes is preferred.
- Knowledge of urban planning principles and zoning regulations is advantageous.
- Experience with local government operations is a plus.
- Relevant certifications, such as ICC Permit Technician, are beneficial.

Compensation:
A competitive salary and comprehensive benefits package, including health, dental, vision, life, and disability insurance, paid time off, and a matching 401K plan.

About SAFEbuilt:
SAFEbuilt is a leading provider of community development solutions, partnering with numerous municipalities across the country to deliver efficient building department services and planning solutions. Our commitment to integrity, respect, and teamwork drives our success and fosters a positive work environment.



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