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Client Relations Coordinator

2 months ago

Butler, Pennsylvania, United States Horizon Farm Credit Full time
Job Overview

Are you seeking a fulfilling role that offers professional growth, a supportive team atmosphere, and a healthy work-life balance?

Position Summary

Horizon Farm Credit is on the lookout for a Client Relations Coordinator to enhance our team. This role is pivotal in ensuring exceptional service delivery to our clients. The selected candidate will be stationed at our designated branch location. The standard working hours are typically Monday to Friday from 8 a.m. to 4:30 p.m., and this role requires full-time in-office presence.

Key Responsibilities:

Client Interaction
  • Efficiently and courteously manage incoming calls and visitors.
  • Assist clients with standard inquiries and requests.
  • Promote Business Management Solutions and convenience offerings to clients.
Financial Processing
  • Handle incoming payments and execute deposits.
  • Disburse loan funds and complete necessary internal adjustment forms.
  • Initiate communication regarding overdue accounts and conduct routine follow-ups.
Loan Administration
  • Assist in the preparation and distribution of loan documentation.
  • Ensure timely scanning of executed loan documents into the system.
  • Support loan officers in managing client accounts and gathering financial data.
Administrative Support
  • Generate special reports and correspondence as needed.
  • Contribute to system maintenance for accurate data reporting.
Qualifications

Experience in customer service is preferred, along with training or experience in the financial sector.

Experience Requirements

Typically, 2-5+ years of relevant experience is desired. Experience in a dynamic work environment is advantageous.

Essential Skills
  • Outstanding communication and interpersonal skills.
  • Proficient in software applications and a proven self-starter.
  • Strong organizational abilities with the capacity to manage multiple tasks simultaneously.
  • Ability to prioritize work effectively while maintaining confidentiality.
  • Basic understanding of convenience products and Business Management Solutions.
  • Willingness to work in the office during standard operational hours.
  • Adaptable to evolving work conditions.
  • Ability to engage in prolonged periods of desk work and computer usage.
About Horizon Farm Credit

With over a century of experience in serving rural America, Horizon Farm Credit is a leader in agricultural financing. We are continually expanding and looking for dedicated individuals to join our mission. As part of our team, you will have the chance to make a significant impact on agriculture and rural communities.

What We Offer

We provide competitive compensation and comprehensive benefits for full-time employees, including:
  • Medical insurance with dental and vision options
  • 401(k) plan with substantial employer matching
  • Paid time off, holidays, and volunteer opportunities to support work-life balance
  • Tuition reimbursement and professional development opportunities
  • Student loan assistance
  • Leadership and career advancement programs
  • Paid maternity and bonding leave
  • Paid short-term disability
  • A fun and inclusive workplace culture