System Administrator

1 week ago


Woburn, Massachusetts, United States American Tower Full time
About the Role

We are seeking a highly skilled System Administrator to join our team at American Tower. As a key member of our Data and Digital Solutions team, you will play a critical role in delivering process optimization, technology solutions, data management, and reporting analytics for our organization.

Responsibilities
  • Perform preproduction planning and support the gathering of business requirements to design, test, and implement IT solutions that meet established requirements and standards.
  • Analyze needs and recommend effective solutions to meet user and business objectives.
  • Analyze and correct complex functional and data issues and develop solutions and workarounds.
  • Develop and prepare training materials and provide support for system user training workshops.
  • Act as a primary point of contact for providing technical support and troubleshooting of supporting applications.
Qualifications
  • Four-year college degree or equivalent work experience required.
  • Minimum of 2 years of system administration experience required.
  • Salesforce Administrator Certification - strongly preferred.
  • Experience working with Siterra or Salesforce applications preferred.
  • Three years of customer service experience preferred.
About Us

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts.


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