Head of Deposit Operations

5 days ago


Woburn, Massachusetts, United States Northern Bank Full time
Job Summary

Northern Bank is seeking a highly skilled and experienced professional to lead its Deposit Operations team. As the Head of Deposit Operations, you will be responsible for overseeing key operations functions, including payments systems administration, core systems control, deposit quality assurance, and general deposit system administration.

Key Responsibilities
  • Oversee the bank's process automation efforts to reduce processing time and improve adoption of emerging functions of the core.
  • Ensure that all payments (and any subsequent disputes) are processed in a compliant manner, and that inherent risks are properly mitigated.
  • Maintain an active working knowledge of new and emerging core features that help in the furtherance of the bank's mission.
  • Oversee quality control functions, validating that account openings, closings, and transactions are processed within the bank's defined processes.
  • Serve as the bank's Core System (FIS) contact, head up monthly meetings with FIS customer service rep, negotiate system purchases and upgrades, approve all projects, manage FIS bulletins, and escalate critical FIS issues.
  • Manage operational policies, procedures, and controls, maintain bank disclosures and forms, and manage department and FIS budgets.
  • Serve as the lead for operational audits and subject matter expert in other department audits such as IT.
  • Management reporting, metrics, and operations BCP management.
Requirements
  • Minimum of ten years' operational experience.
  • Solid background in bank operations, including retail, back office, cash management, and fraud.
  • Excellent communication skills, knowledge of word and excel applications.
  • College degree preferred and/or similar work experience within the banking industry.


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