Desktop Services Specialist II

2 weeks ago


El Monte, California, United States Unavailable Full time
Job Summary

We are seeking a highly skilled Desktop Services Support Technician II to join our team. This individual will provide technical support and assistance to our associates, ensuring they have the necessary tools and resources to perform their duties effectively.

Key Responsibilities
  • Provide 7x24 support for executives, including phone support after hours
  • Respond quickly to support requests during and after business hours
  • Support equipment, including desktops, laptops, printers, scanners, and mobile devices
  • Administer video conferencing equipment, infrastructure, and management systems
  • Meet and conference room support, including setup and testing of equipment
  • Coordinate with external vendors for audio/video services for large or unique events
  • Support Windows OS, 3rd party packaged software, and banking-specific applications
  • Knowledge and familiarity with computer security, malware, and threat detection/awareness/removal
  • Imaging, replacing, and troubleshooting desktops and laptops
  • Ability to travel locally to various offices/branches
  • Strong skills in explaining technical problems, understanding cause and effect, and root cause relationships for complex IT issues
Requirements
  • 10 years' experience in a desktop support environment
  • Must pass background check
  • Must have valid CA driver's license
  • Must be allowed to work in the United States
Compensation

The base pay range for this position is USD $30.00/Hr. - USD $36.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.



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