Data Entry Specialist
1 month ago
As a Data Entry Specialist with Kelly Services, you will play a critical role in supporting our clients' operations by accurately and efficiently entering data into our CRM system. This is a temp-to-hire opportunity with a premier company in El Monte, CA, offering a competitive pay rate of $20-21.50 per hour.
Key Responsibilities:
- Review and verify patient information and documentation received for each case.
- Enter data on the patient information sheet into the CRM system.
- Maintain client services quality control through communication and problem-solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.
- Handle complex tasks involving data entry workflow.
- Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations.
- Document and maintain accurate records of verbal communication with customers: physician's offices, medical facilities, medical staff, and patients.
- Identify problems with sample/specimen received; such as specimen types, missing patient information, missing ordering physician information, or date of collection. Follow SOP and contact appropriate parties to correct the problem.
- Provide guidance and related management instructions for daily operations within the Client Support Division.
- Meet and report daily/weekly/monthly/quarterly goals for the Client Support Division.
- Ensure safety and health of the workplace and team members.
- Escalate and redirect specific questions to Client Services Manager or Supervisors as needed.
Requirements:
- High School Diploma or AA/AS degree preferred.
- At least 2 years of experience in data entry and client support, in the healthcare industry preferred.
- Experience with CRM systems such as Sales Force or Siebel.
- Knowledge of PHI and HIPAA guidelines.
- Knowledge of Microsoft Word and Microsoft Excel.
- Typing speed of at least 50 wpm.
- Excellent writing, verbal, and interpersonal communication skills.
- Ability to establish priorities, work independently, and proceed with objectives with no supervision.
About Kelly Services:
Kelly Services is a leading staffing company with a network of suppliers and partners around the world. We connect 450,000+ people with work every year, ensuring companies have the people they need, when and where they're needed most.
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