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Residence Hall Operations Manager

2 months ago

Brownsville, Texas, United States InsideHigherEd Full time

Job Summary:

The Resident Director is a live-in professional responsible for the operation of a residence hall, housing up to 221 residents. The Resident Director is charged with shaping the environment and experiences of residential students by providing services and programs focused on best practices in student housing and student development theory. The position reports to the Associate Director of Housing & Residential Life. The position will supervise student resident assistants and some graduate staff.

Key Responsibilities:

Community Development:

  • Cultivate a positive and engaging living environment that fosters a sense of belonging and enables students to build positive relationships with one another.
  • Maintain a high level of visibility and availability, including attending community events, regularly touring the community, and interacting with residents.
  • Know the residents and provide personal, social, academic, and occupational support and referral.
  • Utilize institutional data to assess and respond to students' needs.
  • Collaborate with faculty and staff stakeholders to implement programmatic opportunities, some of which may relate to living/learning community themes.

Supervision:

  • Supervise up to 8 resident assistants and possibly 1 graduate assistant.
  • Host weekly staff meetings to communicate upcoming events, discuss community concerns, and facilitate professional development experiences related to the overall student development goals of the Division of Student Affairs and Office of Housing & Residential Life.
  • Conduct regularly scheduled one-on-one meetings with staff members.
  • Ensure staff members are appropriately confronting and documenting student behavioral issues and concerns.
  • Provide regular formal and informal feedback regarding job performance.
  • Oversee the implementation of programs and strategies that enable student achievement, success, and engagement goals.

Student Conduct and Crisis Management:

  • Review all incident reports and police reports (if available) for incidents that take place in the residence hall and/or involve residents living within the hall.
  • Respond to residents in need, referring to other professionals, when appropriate.
  • Adjudicate student conduct cases, track sanction completion, refer cases or ongoing situations of concern.
  • Provide leadership during times of crisis in and adjacent to the residence hall facility and/or community if on-call.
  • Assist in emergencies as needed.
  • Implement all university, division, and departmental rules, policies, and procedures.
  • Provide programs and other proactive educational interventions to enhance good decision-making by residents.

Professional Development and Administration:

  • Perform administrative duties associated with summer projects and assignments.
  • Maintain up-to-date student emergency contact cards.
  • Report, track, and follow up on maintenance issues with appropriate housekeeping and facilities employees.
  • Serve on departmental committees and initiatives.
  • Administer student check-in, check-out, and room changes; assist with room condition reports and damage billing processes.
  • Participate in departmental and division-wide professional development activities.
  • Participate in the recruitment, selection, and training of staff members, both student and professional, for the department.
  • Conduct environmental assessments of the entire residence hall and communicate any major issues to departmental leadership.

Overarching Staff Expectations:

  • Serve as a role model for all hall staff and residents in personal and professional behaviors.
  • Practice ethical stewardship of university resources.
  • Demonstrate a commitment to diversity.
  • Create and maintain positive professional relationships within the department and across the university.
  • Assume an alternative summer assignment such as orientation, conference housing, staff training, environmental assessment, and/or operations.
  • Attend enrollment sessions to recruit prospective students into University Housing.
  • Perform other duties as assigned.

Basic Qualifications:

  • Bachelor's degree. Master's preferred.
  • At least two years of experience planning events/programs, preferably in educational settings.
  • Experience using Microsoft Office Suite or Google Suite platforms (e.g., email, word processing, spreadsheets, PowerPoint, calendar).
  • The incumbent must be able to work with diverse populations and supervise staff.
  • The incumbent must have the ability and willingness to assume shared responsibility for residence hall systemwide on-call duty and respond to crises and emergencies.
  • The incumbent must have strong interpersonal, written, and verbal communication conditions.