Member Service Expert

4 days ago


Lowell, Massachusetts, United States Jeanne D'Arc Full time

In this role as a Member Service Expert, you will serve as the primary agent for building member relationships through education about credit union products and services via telephone.

With a strong focus on customer satisfaction, you will adhere to credit union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.

Our ideal candidate will have excellent problem-solving skills, sound judgment, and decision-making skills to de-escalate challenging member situations.

We offer an estimated salary of $28.00 - $38.00 per hour for this role.



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