Global Human Capital Management Support Expert

7 days ago


Lowell, Massachusetts, United States MSCCN Full time

About the Role:

We are seeking a highly skilled and experienced Product Support Specialist to join our team. In this role, you will provide world-class product support experience to valued customers by delivering exceptional support through expert-level domain knowledge and hands-on experience in Human Capital Management (HCM) industry.

Key Responsibilities:

  • Put the customer at the forefront of everything you do while driving world-class customer satisfaction.
  • Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs).
  • Ensure timely, accurate, and complete documentation of issues in UKG's case tracking system.
  • Develop in-depth product knowledge and expertise for your designated UKG products, including a deep understanding of functionality and architecture.
  • Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, using verbal and written communication.

About You:

  • You have 5+ years of experience supporting and troubleshooting Human Resources, Learning and/or HRIS processes and/or systems.
  • You possess exceptional written and verbal communication and customer service skills.
  • You thrive working in a fast-paced, highly collaborative team environment and can also work independently.

UKG Overview:

As a leading provider of HCM solutions, we understand the importance of delivering exceptional customer experiences. With 80,000 customers across 150 countries, we're committed to creating a great place to work for every organization through our award-winning HR technology built for all.

Compensation and Benefits:

The salary range for this role is $53,800 to $77,300, depending on skills, experience, job-related knowledge, and location. Additionally, we offer a comprehensive benefits package that includes wellness programs, tuition reimbursement, and U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family.



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