Global Human Capital Management Support Expert
7 days ago
About the Role:
We are seeking a highly skilled and experienced Product Support Specialist to join our team. In this role, you will provide world-class product support experience to valued customers by delivering exceptional support through expert-level domain knowledge and hands-on experience in Human Capital Management (HCM) industry.
Key Responsibilities:
- Put the customer at the forefront of everything you do while driving world-class customer satisfaction.
- Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs).
- Ensure timely, accurate, and complete documentation of issues in UKG's case tracking system.
- Develop in-depth product knowledge and expertise for your designated UKG products, including a deep understanding of functionality and architecture.
- Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, using verbal and written communication.
About You:
- You have 5+ years of experience supporting and troubleshooting Human Resources, Learning and/or HRIS processes and/or systems.
- You possess exceptional written and verbal communication and customer service skills.
- You thrive working in a fast-paced, highly collaborative team environment and can also work independently.
UKG Overview:
As a leading provider of HCM solutions, we understand the importance of delivering exceptional customer experiences. With 80,000 customers across 150 countries, we're committed to creating a great place to work for every organization through our award-winning HR technology built for all.
Compensation and Benefits:
The salary range for this role is $53,800 to $77,300, depending on skills, experience, job-related knowledge, and location. Additionally, we offer a comprehensive benefits package that includes wellness programs, tuition reimbursement, and U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family.
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