Customer Support Specialist

2 weeks ago

Washington, United States Planet Fitness Full time
Job Overview

The role of the Service Desk Associate involves managing service desk operations, facilitating membership sales, and ensuring the cleanliness of the facility and its equipment. This position requires delivering exceptional customer service to both members and guests, necessitating effective communication and relationship-building with all stakeholders.

Key Responsibilities
  • Welcome all members and guests upon entry and bid farewell upon exit;
  • Oversee club access for both members and non-members;
  • Address inquiries and resolve complaints from members and guests;
  • Respond to phone inquiries and provide information to potential members;
  • Conduct tours for prospective members;
  • Process membership sales, complete agreements, and input new member data into the system;
  • Utilize Point-of-Sale systems and manage outstanding account balances;
  • Maintain organization and cleanliness at the customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Perform routine club inspections every 20 minutes and complete necessary checklists;
  • Assist new employees by answering questions and providing guidance;
  • Execute opening and closing procedures for shifts;
  • Carry out club housekeeping duties, including but not limited to:
    • Cleaning equipment and surrounding areas;
    • Dusting and wiping surfaces as needed;
    • Vacuuming and mopping floors;
    • Restocking supplies such as toilet paper and soap;
    • Emptying waste receptacles;
    • Organizing cleaning supplies;
  • Demonstrate a commitment to diversity, equity, and inclusion, valuing contributions from all team members;
  • Perform additional duties as assigned.

Qualifications
  • High School Diploma or G.E.D. preferred;
  • Prior experience in customer service or sales is advantageous;
  • Experience in cleaning or maintenance is a plus;
  • Basic computer skills are required.

Skills and Competencies
  • Strong communication and interpersonal skills;
  • Ability to convey the Judgment Free Zone philosophy;
  • Attention to detail and accuracy with numerical data;
  • Capability to follow instructions effectively;
  • Ability to work independently and collaboratively;
  • Positive demeanor and eagerness to assist others;
  • Composure in challenging situations;
  • Willingness to learn from experiences.

Work Environment
  • Primarily an indoor setting with typical exposure to light, sound, and temperature variations;
  • Frequent walking, standing, bending, and lifting required;
  • Ability to lift, push, pull, or carry up to 60 lbs;
  • Familiarity with cleaning equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning products and chemicals;
  • Ability to communicate effectively and share information clearly.

Note: This job description is subject to change and does not restrict management's right to assign or reassign duties as necessary.

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