Customer Service Representative

1 week ago


Miami Beach, Florida, United States City of Miami Beach, FL Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at the City of Miami Beach, FL. As a key member of our finance department, you will be responsible for providing exceptional customer service to our residents, businesses, and visitors.

Key Responsibilities
  • Provide excellent customer relations through the delivery of quality service, prompt handling of requests, and satisfactory resolution of complaints.
  • Process, verify, and route various applications, including Business Tax Receipts, Certificates of Use, and Annual Fire Permit applications.
  • Prepare and analyze revenue reports, journal entries, and financial reports.
  • Reconcile and balance revenue program transactions.
  • Process, analyze, and reconcile applications for accuracy and completion.
  • Perform Resort Tax program functions, including reviewing and analyzing field audits, addressing assessment appeals, and resolving taxpayer inquiries.
  • May perform Accounts Receivable functions, including preparing and reviewing cashier reports and deposits, billing and collections reports, and lien searches.
  • May perform Utility Billing Functions, including opening and closing accounts, analyzing account activity, and preparing payment plans for outstanding balances.
  • May perform Call Center functions, including providing excellent customer relations through the delivery of quality service, prompt handling of requests, and satisfactory resolution of complaints via telephone calls.
Requirements
  • Graduation from an accredited college or university with an Associate's degree in Public/Business Administration, Management, Accounting, Finance, or a closely related field.
  • One (1) year full-time paid professional customer service experience in the areas of revenue generation, accounts receivable, maintenance of electronic financial records, and handling of customer concerns, preferably in the public sector.
  • Demonstrated ability to provide high-quality service within constrained resources in a multiuser environment.
Benefits

We offer a comprehensive benefits package, including 12 vacation days, 12 sick days, 15 paid holidays, partially sponsored group medical and dental insurance, life insurance, and an excellent retirement plan.



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