Customer Service Representative
3 days ago
About Pura Vida
We are a lifestyle brand dedicated to providing simple, wholesome food and beverage items that fit today's lifestyle. Our mission is to provide an intimate yet fast and consistent experience day after day, 365 days a year.
Job Summary
We are seeking a Customer Service Representative to join our team. As a Customer Experience Assistant, you will be responsible for providing exceptional customer service and supporting the Marketing team with app-related tasks.
Responsibilities
- Manage and respond to all Intercom requests from customers on a daily basis.
- Support the Marketing team with app-related tasks, including providing credits to customer reviews.
- Responsible for managing and reviewing all Uber and Postmates refunds on a bi-monthly basis.
- Manage all catering requests, including responding to customer requests, invoicing, and coordinating with stores on new requests.
- Understand process flows on how catering requests and Intercom requests are processed.
Requirements
- High School Diploma or GED required, 2 years of college preferred.
- Ability to organize, prioritize, and manage multiple projects simultaneously.
- Excellent proficiency in written and oral communication.
- Excellent customer service experience and community engagement.
Benefits
- Progressive compensation package.
- Paid training to prepare you for success.
- On-going career opportunities.
- Medical Insurance.
- Opportunities for growth in management positions.
- Employee discount.
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