Vacation Experience Coordinator
5 days ago
We are a leading vacation ownership and travel membership company, dedicated to putting the world on vacation. Our dynamic and growing portfolio of resort, travel club, and lifestyle travel brands offers endless opportunities for innovation and growth.
As a Guest Services Associate, you will play a vital role in making guests' vacations memorable from registration to checkout. You will extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Main Responsibilities:
- Provide warm welcomes to guests from around the world.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions strictly following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Requirements:
- A professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write and understand English.
- The ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- The ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
Compensation and Benefits:
The hourly rate for this role is $17.00. We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401(k) with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.
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