Vacation Experience Ambassador

1 week ago


Angels Camp, California, United States Travel + Leisure Full time

Company Overview

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We are a global leader in the vacation ownership industry, with a portfolio of renowned brands and a commitment to delivering exceptional experiences for our guests.

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About the Role

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We are seeking a skilled Guest Services Associate to join our team. As a Vacation Experience Ambassador, you will play a vital role in creating unforgettable memories for our guests.

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Job Description

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The Guest Services Associate is responsible for providing warm welcomes, excellent service, and ensuring that every guest has an exceptional experience from registration to checkout.

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  • Extend hospitality with heart by providing information about the resort and nearby attractions.
  • Process cash and credit card transactions while following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision.
  • Brief math skills and knowledge of proper cash handling procedures.
  • The ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Brief computer and office skills.
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Benefits

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We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

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  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off, parental leave, and holidays (dependent on position)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program
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Compensation

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The hourly rate for this role is $17.00.

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Where Memories Start with You

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Hospitality is at the heart of all we do. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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We are an equal opportunity employer. All applications will be considered for employment without attention to their membership in any protected class.



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