Field Service Engineer

2 weeks ago

Arlington, Virginia, United States CAE Full time

About CAE:

  • CAE Vision: We aim to be the preferred global partner in defense and security, civil aviation, and healthcare by transforming our clients' training and critical operations through digitally immersive solutions that enhance safety, efficiency, and preparedness.
  • CAE Defense & Security Mission: Our Defense and Security division is dedicated to equipping military clients with the tools necessary to achieve peak mission readiness.
  • CAE Values: Our core values of Empowerment, Innovation, Excellence, Integrity, and OneCAE define our identity and drive us to make a positive impact while supporting one another.

What We Offer:

  • A comprehensive benefits package and flexible work arrangements that support work-life balance.
  • A workplace where every employee is appreciated, respected, and secure.
  • Opportunities for team members to excel by taking initiative and making decisions.
  • Recognition, professional growth, career advancement, and a fun work atmosphere.

Position Overview:

The Field Engineer role involves supporting the design, modification, testing, and deployment of complex, large-scale JOINT TERMINAL CONTROL TRAINING AND REHEARSAL SYSTEM (JTC TRS). Responsibilities include overseeing and coordinating activities across multiple site locations.

Key responsibilities include:

  • Calibrating, installing, maintaining, repairing, and testing simulators and related support equipment.
  • Implementing changes and updates to training system hardware and software as per authorized procedures.
  • Conducting and documenting preventative maintenance checks for simulators and support equipment.
  • Troubleshooting, repairing, and documenting issues with simulators and support equipment.
  • Replacing faulty equipment and maintaining accurate maintenance records.
  • Assisting with the installation and verification of simulator and support equipment modifications.
  • Participating in general field site facility activities as needed.

Technical Problem Solving:

The Field Engineer will address technical challenges and lead a technical team to identify solutions that align with product and customer specifications, recommending actions to company or customer representatives for coordinated product solutions.

Security and Compliance:

Maintaining security and cybersecurity protocols is essential, including performing system checks, scans, and audits.

Essential Duties:

  • Providing on-call helpdesk support six days a week.
  • Conducting and documenting required preventative maintenance checks.
  • Troubleshooting and repairing simulator and support equipment malfunctions.
  • Replacing faulty equipment and completing maintenance documentation.
  • Assisting with the installation and verification of modifications to simulator and support equipment.

Qualifications:

  • A Bachelor's Degree or completion of a two-year electronic technician program at an accredited technical institute, or equivalent military technical training, along with two years of electronics maintenance experience on similar equipment.
  • A minimum of five years of experience as a simulator technician or simulation engineer.
  • Eligibility for U.S. Government contract requirements, which necessitates U.S. citizenship.

Security Responsibilities:

Compliance with all company security and data protection policies is mandatory. Employees must ensure proper handling of all information and materials, maintaining confidentiality and security protocols.

  • Incumbents must be eligible for DoD Personal Security Clearance.

Work Environment:

This position operates in a professional office setting, utilizing standard office equipment such as computers and phones, as well as simulator maintenance environments that may require the use of ladders and scaffolding.

Physical Requirements:

Employees must be capable of lifting up to 75 lbs.

Additional Information:

This job description is not exhaustive and may be subject to change. CAE USA Inc. is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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