Automotive Sales Consultant

3 days ago

Las Vegas, Nevada, United States Team Ford Las Vegas Full time
Job Summary

Team Ford Las Vegas is seeking a highly motivated and customer-focused Automotive Sales Consultant to join our team. As a Sales Consultant, you will be responsible for satisfying the transportation needs of vehicle purchasers, selling/leasing and delivering a minimum of 10 units per month, and providing exceptional customer service.

Key Responsibilities
  • Satisfy the transportation needs of vehicle purchasers.
  • Sell/lease and deliver a minimum of 10 units per month.
  • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explain fully product performance, application, and benefits to prospects.
  • Describe all optional equipment available for customer purchase.
  • Offer test drives to all prospects, following dealership procedure to obtain proper identification.
  • Utilize dealership sales control and follow-up system.
  • Exhibit a high level of commitment to customer satisfaction.
  • Maintain current knowledge of federal, state, and local laws governing retail automobile sales, as well as Ford and Lincoln standards and Team Ford Las Vegas dealership expectations.
  • Maintain customer satisfaction scores at or above group average on a monthly basis.
  • Maintain high levels of customer service consistent with Team Ford Las Vegas standards.
  • Establish and achieve annual and monthly objectives for unit sales, gross profits, and customer satisfaction.
  • Attend product and sales training courses as requested by the sales manager.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Know and understand equity and values, and be able to explain depreciation to the customer.
  • Ensure the sales manager has an opportunity to meet each customer.
  • Turn 100% of closed deals to finance and insurance manager, along with properly completed paperwork.
  • Write complete sales orders and process paperwork in accordance with established dealership policies.
  • Prepare sold vehicles for customer delivery prior to customer arrival.
  • Deliver vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
  • Register all customers on the system.
  • Introduce customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedule first service appointment.
  • Follow up on all post-delivery items, tag/title work, 'we-owes', and special requests to ensure all customer expectations are met.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintain a prospect development system.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
  • Attend sales meetings.
  • Maintain a professional appearance.
Requirements
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Certifications, Licenses, Registrations
  • State of Nevada Sales License
  • State of Nevada Driver's License
Physical Demands
  • Must be physically capable of showing customers around the dealership and entering and exiting and driving vehicles. Ability to walk and stand for long periods.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

  • Indoor and outdoor work is required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Posted by ApplicantPro

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