Security Incident Management Specialist
1 week ago
The Security Incident Management Expert is the primary point of contact for the Chief Information Security Officer (CISO) when it comes to processing, handling, and learning from security incidents within the GEA Group. This role involves developing reporting channels, improving existing ones, and coordinating with the CISO and emergency and crisis management teams.
Key Responsibilities- Manage all types of security incidents, their reporting, and follow-up
- Coordinate fault clearance, optimization, and success control for all security incidents
- Coordinate complex IT disturbances and track escalation cases to solution
- Identify root causes and eliminate error sources and security gaps
- Coordinate with IT Service Owner, IT departments, physical security, facility management, data protection, and HR
- Define Security Incident Management policies, procedures, and processes, and steer their technical implementation
- Improve emergency and crisis processes, their documentation, and corresponding planning
- Plan and ensure resource availability for fault clearance implementation and monitor documentation of fault clearance progress
- Coordinate external Security Incident analysis and response providers (Security Operation Center)
- Coordinate with external security incident response and digital forensics service providers
- Define Key Performance Indicators (KPIs) and monitor them
- Be the point of information for all critical faults
- Ensure, analyze, and improve reporting channels
- Prepare and improve existing key figure analyses and supplement suitable ones
- Receive reports of monitoring systems and improve this process
- Communicate with authorities (in alignment with CISO)
- Work with the sales/communications department on the design and implementation of publications on security incidents to customers
- Be the contact for all BISOs, RISOs, and LISOs in whose area of responsibility security incidents have occurred or may have occurred
- Bachelor or Master's degree in Information Technology/Computer Science/Cybersecurity, Business Administration, or a related technical discipline
- Information security certifications (CISM, ISMS Lead Implementor, ISMS Lead Auditor)
- IT (Security) certifications (ITIL, COBIT)
- 5+ years of experience related to Cyber- or Information Security in the IT production environment
- Several years of related work experience in IT-Service-Delivery / IT-Operations / IT-Architecture
- Very well knowledge of cyber security technologies and methods, as well as network technologies and network security
- Experience in Linux and Windows infrastructures, network architectures, and application operations and hardening
- Experience in system and network design
- Experience in O365 and Azure Security
- Knowledge about standard methodologies related to networking and system security
- Experience with Authorization and authentication procedures for network, computer, and applications
- Knowledge about security standards such as ISO, PCI, HIPAA, and SOX
- Knowledge about monitoring and security software such as IDS and IPS
- Experience with firewalls
- PKI knowledge
- Knowledge about encryption technology
- Experience with network protocols such as TCP, UDP, IPSec, SSL, and DNS
- Experience in multivendor management and dealing with multiple suppliers
- Interpersonal skills in communication and collaboration
- Strong communication skills, in English, local language is a plus
- Strong analytical ability, business acumen, problem-solving skills
- Capabilities in financial and budget ownership
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