Guest Services Coordinator

5 days ago


Ellenville, New York, United States Honor's Haven Retreat & Conference Full time
Job Summary

This role is responsible for ensuring seamless guest experiences at Honor's Haven Retreat & Conference. The ideal candidate will possess excellent communication skills, be highly organized, and have the ability to multitask effectively.

Salary

The estimated annual salary for this position is around $50,000 - $60,000, depending on experience and qualifications.

Key Responsibilities

Main Responsibilities:

  • Manage and coordinate guest check-ins and check-outs efficiently.
  • Process payments accurately and timely.
  • Respond to guest inquiries and resolve any issues promptly.
  • Maintain accurate records and update databases as required.
  • Collaborate with other departments to ensure seamless guest experiences.

Additional Responsibilities:

  • Maintain a clean and safe working environment.
  • Ensure that all guest rooms are prepared and ready for arrival.
  • Develop and maintain relationships with guests and colleagues.
Requirements and Qualifications

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Able to work flexible hours, including evenings, weekends, and holidays.


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