Market Operations Supervisor

2 weeks ago


Hartford, Connecticut, United States Lowe's Full time
About the Role

We are seeking a highly skilled and experienced Market Operations Supervisor to join our team at Lowe's. As a key member of our operations team, you will be responsible for leading and supervising a team of Customer Service Associates, ensuring the smooth operation of our delivery services, and driving business results.

Key Responsibilities
  • Lead and supervise a team of Customer Service Associates, providing coaching, training, and performance management.
  • Analyze and improve delivery operations, identifying areas for process improvement and implementing changes to drive business results.
  • Manage and assign tasks to Customer Service Associates, ensuring timely and efficient completion of tasks.
  • Develop and implement scheduling strategies to optimize team productivity and efficiency.
  • Solve customer escalations and resolve delivery issues in a timely and professional manner.
  • Build and maintain a positive team environment, fostering collaboration and a culture of excellence.
Requirements
  • High School Diploma or equivalent and 5 years of supply chain leadership experience.
  • Bachelor's degree in Operations, Supply Chain, or related field and 2 years of supply chain leadership experience.
  • Associate's degree in Operations, Supply Chain, or related field and 3 years of supply chain leadership experience.
About Lowe's

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.



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