Senior System Administrator
4 weeks ago
COCC is a leading provider of enterprise processing solutions to financial institutions in the northeastern United States. We are committed to delivering innovative and high-quality support to our clients.
Job SummaryWe are seeking a highly experienced Senior System Administrator to join our VMware Services Team. This role is critical to the management of our client IaaS platform, iWorkstation, as well as multiple client-based Cloud services.
Key Responsibilities- Manage multiple priorities simultaneously in a fast-paced environment
- Daily customer interaction to follow-up on issues and track progress of project(s)
- Install, configure, and maintain Microsoft Windows Operating Systems, hardened custom images, networks, custom applications, and peripherals
- Troubleshoot complex system-level problems with thin clients, virtual workstations, virtual servers, laptops, applications, and Cloud services
- Implement and maintain security controls as requested by Clients
- Respond to ticket requests and emails submitted by Clients
- Deploy and manage Virtual Desktops and Servers as requested by Clients
- Participate in Disaster Recovery testing
- Stay abreast of current technology trends and the impact to the infrastructure
- Document system and application configurations and deployments standards
- Bachelor's Degree in Computer Science or related experience
- Five+ years of performing System Administration in a production environment
- Extensive experience troubleshooting hardware and software
- Proficiency shown working with Azure (AAD, Identity, Security, Compliance) and Microsoft 365 workloads, to include SharePoint Online, OneDrive, Teams, and Exchange Online - Intune MDM & Teams Voice/VOIP a plus
- Proficient knowledge of troubleshooting various enterprise applications
- Proficient knowledge of user access control, patching, and networking stacks
- Proficient knowledge of Active Directory, Exchange Server, and other local systems management (DHCP, DNS, NTFS)
- Working knowledge of email system maintenance/support, and experience migrating a wide-scope of source environments into Exchange Online
- Proficiency working with email/content protection systems (anti-spam/DLP/EOP) a strong plus
- Proficient knowledge of setting up and maintaining VMware and virtualization
- Proficient knowledge of setting up and maintaining computer hardware
- Ability to read, analyze, and interpret banking periodicals, professional/technical journals, and technical procedures
- Ability to communicate effectively with all levels of staff and management both verbally and in writing
- Effective ability to lead projects
- Effective ability to lead technicians
- Effective documentation skills and strong attention to detail
- Demonstrated ability to work independently with minimal supervision as well as part of a team
- Ability to explain complex issues to end users and Executives alike
- Proficient knowledge of assigned systems (e.g. Windows or Linux), including installation and troubleshooting
- Excellent customer service skills
- Effective ability to maintain vendor and partner relationships
- Prior experience with project management tools, such as Smartsheet, a plus
- Certification(s) related to environment (e.g. Microsoft, VCP, LCP) a strong plus
- Prior MSP or consulting experience a strong plus
- Leadership experience a strong plus
- Demonstrated experience with PowerShell/MS Graph scripting, for support and deployment automation a plus
- A hybrid schedule allowing you the flexibility to balance your work/life needs
- A customized training plan to successfully onboard you through your first year
- A robust employee training and development program aligned with career pathing objectives
- Generous PTO offering as well as competitive pay and benefits
- On-site fitness center / off-site fitness/wellness reimbursement
- Tuition Reimbursement
- One-on-one career coaching
- Financial planning assistance with certified professionals
- Fun employee events such as company outings, trivia, sports leagues, wellness events
- Peer recognition programs
Please submit your application through our website. We look forward to reviewing your qualifications.
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