Senior System Administrator

18 hours ago

Rocky Hill, Connecticut, United States COCC Full time
About COCC

COCC is a leading provider of enterprise processing solutions to financial institutions in the northeastern United States. We are committed to delivering innovative and high-quality support to our clients.

Job Summary

We are seeking a highly experienced Senior System Administrator to join our VMware Services Team. This role is critical to the management of our client IaaS platform, iWorkstation, as well as multiple client-based Cloud services.

Key Responsibilities
  • Manage multiple priorities simultaneously in a fast-paced environment
  • Daily customer interaction to follow-up on issues and track progress of project(s)
  • Install, configure, and maintain Microsoft Windows Operating Systems, hardened custom images, networks, custom applications, and peripherals
  • Troubleshoot complex system-level problems with thin clients, virtual workstations, virtual servers, laptops, applications, and Cloud services
  • Implement and maintain security controls as requested by Clients
  • Respond to ticket requests and emails submitted by Clients
  • Deploy and manage Virtual Desktops and Servers as requested by Clients
  • Participate in Disaster Recovery testing
  • Stay abreast of current technology trends and the impact to the infrastructure
  • Document system and application configurations and deployments standards
Requirements
  • Bachelor's Degree in Computer Science or related experience
  • Five+ years of performing System Administration in a production environment
  • Extensive experience troubleshooting hardware and software
  • Proficiency shown working with Azure (AAD, Identity, Security, Compliance) and Microsoft 365 workloads, to include SharePoint Online, OneDrive, Teams, and Exchange Online - Intune MDM & Teams Voice/VOIP a plus
  • Proficient knowledge of troubleshooting various enterprise applications
  • Proficient knowledge of user access control, patching, and networking stacks
  • Proficient knowledge of Active Directory, Exchange Server, and other local systems management (DHCP, DNS, NTFS)
  • Working knowledge of email system maintenance/support, and experience migrating a wide-scope of source environments into Exchange Online
  • Proficiency working with email/content protection systems (anti-spam/DLP/EOP) a strong plus
  • Proficient knowledge of setting up and maintaining VMware and virtualization
  • Proficient knowledge of setting up and maintaining computer hardware
  • Ability to read, analyze, and interpret banking periodicals, professional/technical journals, and technical procedures
  • Ability to communicate effectively with all levels of staff and management both verbally and in writing
  • Effective ability to lead projects
  • Effective ability to lead technicians
  • Effective documentation skills and strong attention to detail
  • Demonstrated ability to work independently with minimal supervision as well as part of a team
  • Ability to explain complex issues to end users and Executives alike
  • Proficient knowledge of assigned systems (e.g. Windows or Linux), including installation and troubleshooting
  • Excellent customer service skills
  • Effective ability to maintain vendor and partner relationships
  • Prior experience with project management tools, such as Smartsheet, a plus
  • Certification(s) related to environment (e.g. Microsoft, VCP, LCP) a strong plus
  • Prior MSP or consulting experience a strong plus
  • Leadership experience a strong plus
  • Demonstrated experience with PowerShell/MS Graph scripting, for support and deployment automation a plus
What We Offer
  • A hybrid schedule allowing you the flexibility to balance your work/life needs
  • A customized training plan to successfully onboard you through your first year
  • A robust employee training and development program aligned with career pathing objectives
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center / off-site fitness/wellness reimbursement
  • Tuition Reimbursement
  • One-on-one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs
How to Apply

Please submit your application through our website. We look forward to reviewing your qualifications.

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