HVAC Parts Operations Coordinator

3 days ago

Rocky Hill, Connecticut, United States Johnson Controls Full time

Job Summary

As a Service Operations Support Specialist at Johnson Controls, you will play a critical role in ensuring the smooth operation of our service teams. Your primary responsibility will be to coordinate employee safety statistics, track safety training, and manage truck inventory counts. You will also be responsible for generating on-call schedules, assisting with customer surveys, and following up on connected system needs.

Key Responsibilities

  • Coordinate employee safety statistics and track safety training
  • Manage truck inventory counts and generate on-call schedules
  • Assist with customer surveys and follow up on connected system needs
  • Generate and track customer orders, process shipments, and track branch and vehicle inventories
  • Set up new customer accounts and work with vendors on invoice and shipment issues
  • Analyze and assess technical team performance to enhance customer satisfaction in a cost-effective manner
  • Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics
  • Develop and maintain viable long-term relationships with customers and subcontractors
  • Prepare yearly, monthly, and weekly inventory counts and upload into company platforms
  • Create new employee trunk locations, tool, and product inventories
  • Participate in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues
  • Create new customer accounts, reconcile updates, and manage changes with account information
  • Facilitate administration of warranty claims
  • Track and update monthly, quarterly, and annual inventory cycle counts

Requirements

  • High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling
  • Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
  • Proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage and strong data management capabilities
  • Able to prioritize work activities based upon financial impact to desired business goals
  • Experience and/or basic project accounting or costing principles is desired

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