Front End Shift Manager

6 hours ago


Burlington, Massachusetts, United States Wegmans Food Markets Full time
About the Role

We are seeking a highly motivated and experienced Front End Shift Manager to join our team at Wegmans Food Markets. As a key leader, you will be responsible for managing store operations, leading a team of customer service-focused employees, and ensuring a seamless checkout experience for our customers.

Key Responsibilities
  • Store Operations Management: Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
  • Team Leadership: Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Customer Experience: Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
  • Problem Solving: Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
  • Special Projects: Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.
Requirements
  • Experience: 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer Skills: Proven ability to multi-task and handle interruptions in a fast-paced environment.
  • Leadership Skills: Experience leading a team and ability to quickly learn and adapt to new situations and subject matters.
What We Offer
  • Competitive Pay: $23 - $24.50 / hour.
  • Benefits: Comprehensive benefits package, including paid time off, higher premium pay rates for working Sundays or on recognized holidays, health care benefits, retirement plan, and more.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and development programs.


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