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Front Desk Ambassador

2 months ago

Burlington, Massachusetts, United States LodgeWorks Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Host to join our team at Archer Hotel Burlington. As a Front Desk Host, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring accuracy and efficiency in the process.
  • Handle guest requests and complaints in a professional and courteous manner.
  • Work collaboratively with the front office team to ensure seamless operations and excellent guest experience.
  • Maintain a high level of knowledge about the hotel's services, amenities, and local attractions.
Requirements
  • Previous hotel experience is strongly preferred.
  • High school degree or equivalent is required.
  • Excellent communication and interpersonal skills are essential.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Ability to work in a fast-paced environment and multitask effectively.
About LodgeWorks

LodgeWorks is a hotel management and development company based in Wichita, Kansas. We are a family-owned business with a rich history and a strong commitment to hospitality. Our company values include a passion for delivering exceptional guest experiences, a commitment to innovation and excellence, and a focus on building strong relationships with our guests, employees, and partners.

Benefits
  • Medical, dental, and vision insurance.
  • 401(k) plan with employer match.
  • PTO and paid holidays.
  • Term life insurance and long-term disability insurance.
  • Opportunities for professional growth and development.